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A repeatable feedback process

Request, monitor and respond to customer feedback using a defined process.

Use reputation and reviews as part of one connected sales process—configured around your team, responsibilities and customer journey.

  1. 1Customer milestone
  2. 2Request approved
  3. 3Feedback invited
  4. 4Response routed
  5. 5Team follows up
The common problem

What gets in the way

Review requests are often made inconsistently, long after a positive customer moment has passed.

What it does

Put reputation and reviews into the flow of work

A defined reputation workflow helps teams request feedback at appropriate moments, route responses and keep responsibility visible.

Example workflow

  1. 1Customer milestone
  2. 2Request approved
  3. 3Feedback invited
  4. 4Response routed
  5. 5Team follows up
Practical use cases

Where this capability can help

Review requests

Configured to support review requests within your agreed sales process.

Feedback routing

Configured to support feedback routing within your agreed sales process.

Service recovery

Configured to support service recovery within your agreed sales process.

Reputation monitoring

Configured to support reputation monitoring within your agreed sales process.

Implementation considerations

A useful setup starts with clear rules and ownership

Review requests must follow platform rules and should never manipulate sentiment or suppress genuine feedback.

See the implementation process
Related capabilities

Connect the next part of the journey

Sales Automation

Trigger timely follow-up, reminders, routing and internal tasks from lead behaviour and pipeline changes.

Explore capability

Unified Conversations

Bring supported customer conversations into one workspace so teams can respond with context.

Explore capability

Reporting and Dashboards

Give management visibility into lead sources, response activity, pipeline movement, appointments and outcomes.

Explore capability
Practical answers

Questions about Reputation and Reviews

Your exact setup is confirmed during discovery, so the system reflects your team, channels and responsibilities.

Is this capability available on every plan?

Availability and setup depth depend on the selected plan and implementation scope. We confirm the right configuration during discovery.

Can it work with our existing process?

Yes. Implementation starts by mapping your current lead journey, then configuring the platform around agreed stages, responsibilities and follow-up rules.

Your first step

Start your 14-day Ultimate Sales AI trial

Choose your plan and create your account. Once you have account access, you can book a Sales System Audit to plan your next steps.

Start 14-day trial