Review requests
Configured to support review requests within your agreed sales process.
A repeatable feedback process
Request, monitor and respond to customer feedback using a defined process.
Use reputation and reviews as part of one connected sales process—configured around your team, responsibilities and customer journey.
- 1Customer milestone
- 2Request approved
- 3Feedback invited
- 4Response routed
- 5Team follows up
The common problem
What gets in the way
Review requests are often made inconsistently, long after a positive customer moment has passed.
What it does
Put reputation and reviews into the flow of work
A defined reputation workflow helps teams request feedback at appropriate moments, route responses and keep responsibility visible.
Example workflow
- 1Customer milestone
- 2Request approved
- 3Feedback invited
- 4Response routed
- 5Team follows up
Practical use cases
Where this capability can help
Feedback routing
Configured to support feedback routing within your agreed sales process.
Service recovery
Configured to support service recovery within your agreed sales process.
Reputation monitoring
Configured to support reputation monitoring within your agreed sales process.
Implementation considerations
A useful setup starts with clear rules and ownership
Review requests must follow platform rules and should never manipulate sentiment or suppress genuine feedback.
See the implementation processRelated capabilities
Connect the next part of the journey
Sales Automation
Trigger timely follow-up, reminders, routing and internal tasks from lead behaviour and pipeline changes.
Explore capabilityUnified Conversations
Bring supported customer conversations into one workspace so teams can respond with context.
Explore capabilityReporting and Dashboards
Give management visibility into lead sources, response activity, pipeline movement, appointments and outcomes.
Explore capabilityPractical answers
Questions about Reputation and Reviews
Your exact setup is confirmed during discovery, so the system reflects your team, channels and responsibilities.
Is this capability available on every plan?
Availability and setup depth depend on the selected plan and implementation scope. We confirm the right configuration during discovery.
Can it work with our existing process?
Yes. Implementation starts by mapping your current lead journey, then configuring the platform around agreed stages, responsibilities and follow-up rules.
Build the right starting point
Book a Sales System AuditSee what your sales process could look like when every lead is tracked
Book a Sales System Audit and we will map your current lead journey, identify the gaps and recommend the right starting configuration.