Onboarding help
Guidance for administrators and users getting familiar with the configured process.
Help for clients and administrators
Get to the right place for account, platform or implementation support
Use the client application for day-to-day work, the support centre for guidance, or contact the team when you need help with your service.
Choose the right support path
Help for daily use and service changes
Account and billing
Questions about access, subscriptions, usage-based charges or account administration.
Implementation changes
New workflows, integrations, channels or process changes that may require separate scoping.
Keep your account secure
Do not send passwords, API keys or other secrets by normal email.
Contact support at hello@ultimatesales.ai and wait for secure instructions if sensitive troubleshooting information is required.
Support boundaries
Software support covers use of the agreed configuration. Material process redesign, new integrations and additional automation are implementation changes and may need a separate scope.