Onboarding help
Guidance for administrators and users getting familiar with the configured process.
Help for clients and administrators
Get to the right place for account, platform or implementation support
Use the client application for day-to-day work, the support centre for guidance, or contact the team when you need help with your service.
Choose the right support path
Help for daily use and service changes
Account and billing
Questions about access, subscriptions, usage-based charges or account administration.
Implementation changes
New workflows, integrations, channels or process changes that may require separate scoping.
For enrolled trial clients
Request to end your trial and start paying
You can ask the team to review an early start to your paid subscription on your current plan.
Choose “Account and Billing” in the support form and use the subject “End trial and start paid subscription”. Include your account name and current plan. Do not send card details.
This is an administrator-reviewed request. Submitting it does not end your trial or authorise a charge. Before you confirm, the team will provide the plan, SGD subscription amount, applicable tax, billing start date and renewal date. Paid usage and add-ons require separate approval.
Request early paid conversionStructured support intake
Give the team enough context to route your request
Use the form for account, platform, workflow and integration questions. Implementation changes may need separate scoping.
Before you submit
Include the expected result, what happened and how your work is affected. Screenshots or sensitive troubleshooting material can be requested later through an approved secure path.
Keep sensitive information out of this form.
Do not submit passwords, API keys, payment-card information or other secrets.
Keep your account secure
Do not send passwords, API keys or other secrets by normal email.
Submit the initial context through the structured form above. If sensitive troubleshooting information is required, the team will provide instructions for an approved secure path.
Support boundaries
Software support covers use of the agreed configuration. Material process redesign, new integrations and additional automation are implementation changes and may need a separate scope.